Yaksha Informatics offers online support services that use the
internet as a platform to build the desired recognition
value in the eyes of your customers through good
customer servicing.
Our expertise lies in
providing web based customer support services. We follow
a very well-structured methodology in carrying out the
process to ensure high-quality and short turnaround
time.
Yaksha Informatics BPO services include the
following:
Email-based
Support
We are committed to manage your
email support requirements from customers. We strive to
build exceptional customer relationships with effective
and high-quality responses that are tailor-made to your
customer's unique queries within a very short turnaround
time.
Our key differentiation lies in the following:
- Well-researched Response
Our email
support team is trained to develop knowledge about the
business process that they are responsible for. Each
and every query is carefully understood and issues are
well-researched to gather all the valid points that
pertain to that query. This helps in obviating the
problem of "scanned responses" and brings about an
element of customization in the response.
Scalable Process Design
The process
workflow is designed to cater to complex situations.
We lay emphasis on building an extensive knowledge
base to enable us to draft concise and accurate
responses to customer queries. Exceptional cases are
escalated first to Supervisors and subsequently to the
client using a carefully designed escalation process.
This process is designed to ensure a quick response
time and encourage ownership and accountability.
Quality Orientation
Our Quality Analysts
ensure that responses are framed in a structured form
and are accurate and complete in all respects. They
also facilitate quality through checks and ongoing
assistance to our CCP team. Our quality team runs
periodic quality-centric programs which focus on
building process efficiencies and improving quality
and productivity of the CCP team through process
reengineering.
First Time Resolution
Our team is
trained to provide one contact resolution to
customer's query. We anticipate customer's next
question and attempt to make the first response as
comprehensive as possible to ensure first time
resolution. We encourage minimization of number of
contacts - it has a beneficial impact on both customer
satisfaction and processing costs.
Online Profile
Approvals
A big part of a community
portal is inviting memberships and registrations in
order to build a member/client base. A number of times
companies running portals and online service channels
are not able to make a headway with their marketing
efforts as they are wary about handling the surge in
registrations and membership requests. Thus, they first
have to invest in building the set up for support before
they can get aggressive on the marketing front.
We can provide just the set up needed to
completely take care of this aspect of your business
process. Systems and methodologies to manage the process
have been set up by us and guidelines to maintain the
same. Before approving any profile, we lay down the
criteria for the approval or the conditions that profile
must meet for it to be approved.
You are assured
of a clean website that is free from any
obscenity/nudity or any objectionable textual matter and
graphics which could negatively affect your website.
Online Chat
Yaksha Informatics provides online chat services to
provide "round-the-clock" support to customers via
online chat. Online chat is one of the best ways to
support your customers as it provides 24/7 support with
significant cost-effectiveness. The benefits of
providing this service to your customers are many. It
will increase customer satisfaction because your
customer will receive a real-time response and would not
have to wait. This real time support can have text,
voice and video support as well, depending upon the
technical set up of your servers. We can also arrange
for the same in case your hosting set up doesn't support
these services.
Web Content Approval
We understand the benefits that a good content
can bring to a website. It makes business sense for you
to have the right and relevant content free from any
objectionable material. We specialize in combing the
archived parts of the website and filter it accordingly
to remove the filth and unnecessary content. This is
applicable to web forums and other online public places
where regulation of the content becomes difficult. Also,
with the increase in the number of registered users, the
influx of the content flowing in for uploading becomes
large enough. Yaksha Informatics can help you with managing this part
as we can immediately ramp-up our operations depending
on the content traffic on your site.
For new
content that keeps flowing in, we will implement a
well-structured process that will allow us to check all
the user-driven content against the guidelines for each
category and then accordingly upload it if it meets the
criteria or disapprove it, if it does not meet the
criteria.
Website Bug Reports
A fully-functional website free from any
bugs is indispensable necessity for your web project to
succeed. In order to make sure that all sections of
website are up and running, our team of developers and
testers will periodically check the entire
functionality. In case of any bugs or errors, we have a
capable team to not only report those bugs to your
technical team but also fix them from our location to
ensure immediate rectification.
Web Content Development
Yaksha Informatics understands the importance of
relevant and right content for an effective web
positioning and enhancing of the user interest. Our
content writers understand the nature of the content
that should be published on various types of websites
like dating, technology, marketing etc. We are well
positioned to develop new content, re-write and correct
the existing content thus helping you to align more
closely with your target audience. |
